Order Cancellations

• Orders can only be cancelled before they are shipped.
•  Once an order has been shipped, it cannot be cancelledand will instead fall under our Return Policy.
•  Customized, engraved, or made-to-order jewellery cannot be cancelledonce production has begun.

Refunds

• Refunds are processed only after the returned product is received backand successfully passes our quality inspection.
•  Approved refunds will be credited to the customer’s original payment methodwithin 10–12 business days.
• Shipping charges, taxes, duties, and making charges are non-refundable.
• In case of payment gateway delays, Giorgio Pilano is not liable, but we will assist customers in tracking the status with the payment provider.

Non-Refundable Cases

Refunds are not applicable for:

• Jewellery that has been worn, damaged, altered, or is missing original packaging, tags, or certificates.
• Customized, engraved, or bespoke items.
• International orders, unless the product is delivered defective.

Damaged or Incorrect Products

• If you receive a damaged or incorrect item, please notify us within 48 hoursof delivery along with clear photos/videosof the product.
• After verification, we will arrange for a replacement, exchange, or refund as per your preference.

How to Request a Refund or Cancellation?

You may request a refund or cancellation by contacting us at:
📧 sales@giorgiopilano.com

Please include your Order ID, contact details, and supporting photos/videos (if applicable) so our team can process your request quickly.

Note

Giorgio Pilano reserves the right to amend this policy at any time. The policy applicable will be the one in effect at the time of your purchase.